How can we help?
Troubleshooting for accounts, screen time, partner connections, and commitments.
Contact support
Email support@rivercouple.com and include what happened, your iOS version, and any reference number shown by River. Do not send passwords, Apple authorization codes, or private app selections. We aim to respond within two business days.
Screen Time or app shielding
- Open River and confirm Screen Time access when prompted.
- In iOS Settings, search for Screen Time and confirm River is allowed.
- Return to River, choose at least one app, category, or website, and retry.
- If a shield remains after a commitment ends, reopen River and end the commitment, then restart the device.
River uses Apple's private picker. Support cannot see which apps, categories, or websites you selected.
Partner invitations and commitments
Invite codes use four characters and expire. Ask the sender to create a new code if one is invalid or expired. A person can have only one active River partnership at a time. Shared protection begins only after each partner chooses to participate on their own device.
If progress looks stale, keep River open briefly on a network connection and refresh the relevant screen. Include the error reference number when contacting us.
Sign-in help
River uses Sign in with Apple. Confirm you are signed into iCloud, that your network is available, and that Apple System Status reports no sign-in outage. If you previously removed River from “Sign in with Apple,” sign in again to establish a new authorization.
Subscriptions and purchases
River 1.0 is free and does not offer subscriptions, in-app purchases, paid features, or trials. You will not be charged for using this version.
Delete your account
In River, open Account settings, choose Delete account, and confirm. This permanently removes your River sign-in account and associated production data, disconnects your partner, revokes River's Sign in with Apple authorization where available, and clears Screen Time state on that device.
If you cannot access the app, email privacy@rivercouple.com from the address associated with the account. We will verify ownership before helping. See the Privacy Policy for retention details.
Safety and abuse
River is designed around consent and is not an emergency or safety service. Use the in-app Report or Block controls for partner content and review our Community Standards. You can also report misuse to support@rivercouple.com. If you or someone else is in immediate danger, contact local emergency services.